About Guestline
$ads={1}
We craft thoughtful products that help hoteliers effortlessly welcome and manage their guests. We’re central to the lives of thousands of hotels and their fantastic staff around the world. Our customers interact with our user-friendly and intuitive software in many areas of their working day, at any time and any place. We’re here to make their lives more enjoyable, more productive and to enable them to provide a better service to their customers or as we call it: More GuestTime. It’s this relationship that we help build between hotels and their guests that mean we have vast scope for innovation, disruption, and enhancement every step of the way.
It’s been an unprecedented time for hospitality and during these turbulent times we are proud that we have pulled together to support our valued customers whilst continuing to attract new customers. The hospitality industry has weathered a difficult storm and we remain committed to helping hoteliers leverage the power of technology to streamline their operations and provide a memorable guest experience.
It’s not just about the technology
Our team is diverse, filled with ambitious and creative minds, spread across the UK, Europe, and Asia with customers in 25 countries, across 5 continents. Our history guides us and gives us a great position in the market, but it’s our innovation and international expansion that will keep us successful. Don’t just take our word for it, every 10 working hours a new hotel goes live with Guestline.
Yes, technology and solutions are our thing, but what makes us different is we love to show our customers the humans behind the computers. We're all about personable technology, we give our customers the systems and advice they need to enhance guest experience and make their operations more efficient. Through this approach we have been awarded ‘Best Technology Product’ from Boutique Hotelier and Travolution.
The Team and Administrator role
In this position you’ll be responsible for supporting our Thailand office, and primarily our Finance department, with a range of administrative tasks such as customer mandates, expenses, purchase orders, general paperwork & office management, and any other assistive duties as assigned. To be successful in this role, you’ll be efficient, reliable, and highly-organised, with a skill in prioritising projects and multi-tasking, whilst keeping a strong attention to detail.
What you'll be doing
- Providing general administrative and clerical support around the office and across departments
- Co-ordinating with colleagues to resolve administrative tasks and problems
- Sorting and distributing incoming mail and packages
- Processing paperwork, assisting with language wherever necessary
- Managing orders, purchase invoices and expenses
- Liaising with Finance department to assist with customer mandates and other admin tasks
- Performing data entry, preparing and modifying documents, including correspondence, memos and reports
- Internal organisational support
- Maintaining inventories and clear, consistent filing systems
- Completing all other project work and duties as assigned
About you
- You're a good communicator - You have great written and verbal language skills in both English and Thai
- You’re reliable and trustworthy - You are dependable, understand the importance of confidentiality and can be responsible with sensitive tasks and documents
- You’re a self-starter – You can work from your own initiative with a drive to complete projects efficiently
- You’re a problem solver – You keep an eye on the detail to deliver relevant and timely resolutions
- You’re super organised – You have great time management, and the ability to manage multiple tasks at once, always ensuring you prioritise workload accordingly
- You relentlessly think Guest – You’re able to understand our customers problems and use this empathy to guide positive outcomes within your role
- You’re kind – One of our most important attributes in a Guestliner, you’ll go out of your way to help others and feel proud when others around you succeed
- You’re bold and prepared to drive change – You inject new ways of thinking wherever needed and you’re not averse to trying new things in order to deliver
- You’re tech-savvy – you’re proficient in MS Office tools, and adaptable to learning any new technologies as required
Guestliner Benefits
Our Guestliners make our business the innovative, progressive, and successful place that it is. Here are some of the benefits they enjoy:
- We offer a competitive package for this role
- We believe in continuous improvement and so we'll give you a yearly allowance to spend on your professional development
- Your health is important and so we cover the cost of a Private Medical Plan for you
- In addition to normal Thai public holidays, we'll give you 25 days holiday a year to relax and recharge your batteries and to allow you to celebrate properly
- Each year we'll give you a paid day to take your birthday off
- We like to have fun and feel it’s important for our team to unwind and get to know each other, our Social Committee organises regular events from local get togethers and charity initiatives to company BBQs and our annual Christmas party
Diversity, Inclusion and Belonging
We're on a mission to disrupt the hospitality industry and a diverse team with different views, perspectives and experiences improves our ability to challenge conventions, support our customers and strengthen our decision making. We believe that all Guestliners should bring their best selves to work every day and we strive to create an inclusive environment which they feel comfortable, inspired, and empowered. We're committed to hiring the best talent by ensuring our teams are represented by all pockets of society. We aim to grow, support, and develop every individual during their time with us.
Data Privacy
Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.
Once a person has taken up employment with Guestline, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Guestline has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.
