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FR: Support client francophone par e-mail / Début 30.08
PT: Atendimento ao cliente em francês por e-mail / Início 30.08
Location: Lisbon, Portugal
- Possible start: 30.08!
- We offer efficient and fast remote recruitment process
- It is great possibility to get good money throughout the year in Portugal!
- Working schedule time frames: Monday - Saturday: 08:00-18:00 (8h/day, 40h/week, 5 days/week) with Sundays off!
- We do NOT require previous experience, we will teach you everything
Company:
Support for household Appliances brand group!
Our client is one of the fastest growing companies in Europe. They help companies with their customer service effort. You will be part of an extremely driven remote team in awesome Portugal!
This offer is a great opportunity for anyone who is looking for a new challenge & working in the center of Lisbon!
As a Customer Support you will:
- After sales support of all customers' requests in French BY EMAIL
- Maintain solid customer relationships by handling their inquiries and concerns (i.e. troubleshooting, fraud order and returns: “My toothbrush stopped working”, “My TV arrived today after the repair, however it’s still not working”
- Be knowledgeable about given offer and providing the product information (i.e.: I would like to learn more about the features of the coffee machine; What are the differences between these devices before ordering”
- Answers delivery questions like: “I was expecting my product yesterday, but I have no news yet on the status of my issue”
What do we expect:
- Fluency in French (C2 - native)
- Communicative English level
- You live in Lisbon or you want to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- We do NOT require previous experience, we will teach you everything
What we offer:
- Possible start: 30.08!
- Competitive salary and remuneration system (incl. meal allowance):
** 1038€ gross x12 months or 890€ gross x14 months -basic salary
** up to 100€ gross performance bonus/month,
** meal allowance: 7,23€ NET/day (approx 145€ NET/month in a voucher card)
- Working time frames: Monday – Saturday 08:00 – 18:00 (40h per week, 5 days/week, 8h/day) with Sundays off
- Full time fixed term 1-year employment contract with extension possibility (according to the Portuguese law)
- Training is provided at the beginning of the work
- We offer office based work system in our modern location in Lisbon - Oriente
- Complete online hiring process regulated
- A Bring a Friend Program with attractive incentives
- Private Health Insurance from day 1
- Personal and career development programs and mentoring to develop skills
- Possibility to participate in a growing multicultural Project
- Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
Note: We require EU citizenship or full rights to work in Portugal
Are you interested in a new adventure?
Then apply with your CV, we look forward to you !
* By applying for this position, you agree to our privacy policy and consent to the processing of your personal data and its transfer to the client offering this position
# assistente administrativo, apoio ao cliente, vagas emprego, atendimento ao cliente, assistente apoio cliente, service à la clientèle, agent du service à la clientèle, opérateur de centre d'appels, agent du service à la clientèle, suporte por e-mail, support par e-mail, francês, appareils ménagers, household appliances
Job Types: Full-time, Contract
Contract length: 12 months
Salary: 1,038.00€ - 1,138.00€ per month
Application Question(s):
- Your email and phone number are mandatory to proceed your application in this recruitment, please leave it here:
- Your current location:
- When is the closest possible date to start for you?
- Are you ready to work in our Office in Lisbon Oriente?
- If we decide to continue your application, you will receive from our client an invitation to a HARVER assessment. Is it okay for you to complete it?
- This offer is connected with our client Webhelp. Are you okay with continuing with your application?
- Are you legally authorized to work in Portugal?
If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
Language:
- French (C2-native) (Required)
- English communicative (Required)
Expected Start Date: 30/08/2023
